Boom in demand for managed services and managed
hosting as enterprises reduce the complexity of their IT infrastructure and
focus on digital transformation
The managed services market is
changing rapidly as enterprise adoption of external, managed and unmanaged
infrastructure services goes mainstream. It sees the biggest opportunity for
vendors and providers who deliver high automation, rapid provisioning and
services that address complex enterprise needs while retaining high-touch
delivery. Those providers who focus on specialist regional and vertical markets
will also see substantial growth.
As the ‘as-a-Service'
model evolves beyond IaaS, PaaS and SaaS to include new kinds of cloud-based services, it is
found that there is increasing demand for managed security, managed
cyber-disaster recovery, managed networking services and managed hosting. Its Voice
of the Enterprise: Hosting and Cloud Managed Services study
shows that managed services and security services are attached to roughly half
of the total hosting and cloud opportunity, and are increasing year-on-year.
"This spending trend, alongside feedback from providers,
indicates there is an appetite for a wider range of bundled offerings from the
managed service sector including systems integrators, VARs and others with
service delivery experience. We see a significant opportunity for technology vendors to
partner with service providers to offer higher-value, niche and vertical
offerings as these services rapidly emerge," said Rory Duncan, Research
Director for Managed Services and Hosting.
As much of the physical infrastructure delivered through IT distribution
has become invisible to end users, many businesses have progressed from
tin-shifting commoditized IT to supplying new kinds of cloud services. As a
result, it is believed that the role of the channel is now more important than
ever in delivering support, maintenance and consulting services.
With the emergence of new kinds of managed services, hardware
appliances and security requirements, analysts believe the ability to
"connect the dots" will become a key differentiator for channel
partners and service providers. Plus, the move from cloud construction – with a
focus on technology and infrastructure – to cloud consumption with an emphasis
on service choice and delivery increases the importance of established customer
relationships and the ability to offer a retail model for cloud.
Source:
Prweb
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